Legal
Refund Policy
Last updated: March 1, 2026
We want you to be happy with Focus App. If something went wrong with a charge, we'll make it right. Here's exactly when and how we issue refunds.
When we issue a refund
- You were charged and never accessed a paid feature (technical error)
- You were double-charged due to a billing system error
- You cancelled within 48 hours of subscribing and have not used the Pro features
- You were charged after cancellation due to a processing error on our end
When we don't
- You changed your mind after using the subscription for more than 48 hours
- You forgot to cancel before the renewal date
- You did not use Focus App during a billing period
- You disagree with a price change you were notified about at least 30 days in advance
- Partial months — all subscriptions are billed in full monthly or annual cycles
How to request a refund
- 1Email billing@focusapp.io with the subject line "Refund Request"
- 2Include your account email address and the charge date
- 3Briefly describe the reason for your refund request
- 4We'll review and respond within 1 business day
Frequently asked questions
How long do refunds take to appear?
Refunds are processed within 3–5 business days and typically appear on your statement within 5–10 business days, depending on your bank.
What happens to my data if I get a refund?
Your account is downgraded to the free tier. All your data (tasks, sessions, analytics) is retained. You can export it at any time from Settings.
I subscribed annually — can I get a prorated refund?
Annual plans are non-refundable outside the 48-hour window, but if you have an exceptional circumstance (job loss, medical issue), reach out to us and we'll review it case-by-case.
Can I switch plans instead of getting a refund?
Yes — if you'd prefer to downgrade or pause your subscription rather than cancel, just email us and we'll sort it out.
Still have a billing question?
We respond to every email within one business day.